Frequently Asked Questions
Everything you need to know about your luxury beauty experience.
How can I track my order status?
Once your order has shipped, you will receive a confirmation email containing a tracking number. You can use this number on our carrier's website to monitor your delivery progress.
What is your return policy for skincare and cosmetics?
We offer a 30-day return policy for products purchased directly from our website. Items must be in their original packaging and gently used or unopened to qualify for a full refund.
Are Elizabeth Arden products tested on animals?
Elizabeth Arden does not conduct animal testing on our products or ingredients, nor do we ask others to test on our behalf, except when required by law.
How do I determine the right Ceramide Capsule for my skin type?
We offer a variety of targeted capsules including Retinol for smoothing, Vitamin C for brightening, and Hyaluronic Acid for plumping. Please visit our 'Regimen Finder' or consult with an online beauty advisor for a personalized recommendation.
What payment methods do you accept?
We accept all major credit cards (Visa, MasterCard, American Express, Discover), PayPal, and Afterpay for flexible interest-free installments.
How can I find the expiration date on my products?
Most of our products feature a Period After Opening (PAO) symbol, which looks like an open jar with a number followed by 'M'. This indicates how many months the product remains effective after being opened.