Returns & Exchanges
We want you to be completely satisfied with your purchase; if you are not, you may return any unopened or gently used products within 30 days of the original purchase date for a full refund. Please note that items purchased directly from ElizabethArden.com must be returned through our online portal to ensure proper processing.
Initiate Your Return
Visit our online Returns Portal and enter your order number and billing zip code to select the items you wish to send back.
Print Prepaid Label
Once your request is submitted, download and print the prepaid UPS shipping label provided to ensure your return is tracked and insured.
Package Your Items
Securely pack the products in their original packaging or a sturdy box, including the original packing slip, and affix the return label to the outside.
Ship and Track
Drop off your package at any authorized UPS location; your refund will be processed to the original payment method within 7-10 business days of receipt.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing